Frequently Asked Questions
Everything you need to know about G-Wolves gaming gear and services.
What is the typical shipping time for G-Wolves products?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, with international delivery taking between 7-14 business days depending on your location and selected shipping method.
How do I download the drivers and software for my mouse?
You can find the latest firmware and software updates on our official Support page. Simply locate your specific model (e.g., HTX, HTS Plus) to download the configuration tool.
What is your return policy for gaming peripherals?
We offer a 14-day return policy for unused items in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the product arrived defective.
Do G-Wolves products come with a warranty?
Yes, all G-Wolves mice come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.